Refund & Billing Policy
Last Updated on June 11, 2021
This is Rovity, a service operated by Rovity.IO’s (“Rovity,” “we,” or “our”) Refund & Billing Policy. This Refund & Billing Policy discusses how we charge customers for using the Services (as defined concerning Service) and related questions about charges, refunds, and billing disputes. Capitalized terms used but not outlined in this policy have the meaning given to them in our Terms of Services, located at https://rovity.io/terms-of-service/.
As outlined in our policies, all hosting plans and domain names are set to renew on their renewal date after the initial term automatically and any renewal terms to prevent any disruption in the services. Therefore, your next renewal date is located on every invoice and the services and domains sections of the client portal.
Domain names are set to RENEW AUTOMATICALLY ten (10) days before the expiration date to ensure no disruptions occur since URLs will immediately redirect to a landing page if a domain expires.
Please note that all payment methods that allow charges to be automatically applied will be charged ten (10) days before the domain’s expiration date per the invoice. Suppose your payment method of choice does not allow automatic payments to be applied. In that case, you must make payment manually on or before the invoice due date, or the domain name may lapse.
The Due Date for Fees for renewed packages is the package renewal date.
Accounts that have invoices that are more than fourteen (14) days overdue will be suspended. Suppose a suspended account is to be reactivated. In that case, all of the due invoices will need to be paid to make it current before the suspension is lifted. Accounts that have invoices more than 45 days overdue are considered abandoned and will be subject to termination.
Responsibility for Payment
You are responsible for all charges, costs, expenses, and other fees (the “Fees”) associated with your use of the Services once our Services are made available to you. Your first invoice is generated at the time you purchase the Services. An invoice for any Renewal Term is generated fourteen (14) days before the first day of the Renewal Term (the “Due Date”) unless other arrangements have been made or a cancellation request has been submitted from the client portal. You are responsible for the fees set out in the initial web portal invoice you pay on the Effective Date and any other invoice generated for a Renewal Term. If paying by credit card, Paypal Billing Agreement, or any other payment method capable of automatic charge, you will be charged on the Due Date. New services, packages, or domains ordered and unpaid after seven (7) days will be canceled.
Suppose the customer fails to pay for services given. In that case, Rovity may assign unpaid late balances to a collection agency for appropriate action. You agree to reimburse Rovity for all expenses incurred to recover sums due, including attorneys’ fees and other legal costs if legal action is necessary to collect payment on balances unpaid.
To remain competitive, we occasionally make changes to our plans and pricing. To have your plan updated with current offerings, please contact our billing team. Unfortunately, we cannot go back and modify invoices that have already been paid but will be happy to adjust your plan for new invoices.
30 Days Money Back Guarantee
Certain Hosting Services carry an unconditional thirty (30) day satisfaction guarantee. To cancel your Hosting Services and receive a refund of our fees, you must contact us via the Client Portal within thirty (30) days from the Effective Date, and a refund will be issued.
If you cancel after thirty (30) days from the Effective Date, you will not be eligible to get a refund.
If you only sign-up for a Month’s billing cycle and wish to cancel, the amount will get refunded based on the pro-rata.
All third-party fees, including domain registration fees, setup fees, and migration fees, are non-refundable, non-negotiable, and excluded from our 30 Days Money Back Guarantee.
Accounts that are terminated due to Terms of Service violations are not eligible for a refund. Additionally, domain registrations, setup fees, and migration fees are not refundable. Service credits have no cash value and are extended at our discretion. Service credits expire if your account is fully terminated.
All refunds are subject to the terms of service for any third-party payment processor. Those terms take precedence over the Terms of Services and our Policies. Suppose we are unable to refund any fees or charges via the payment method. In that case, we will use commercially reasonable efforts to return or credit the appropriate funds to you.
If you paid us by credit card, we would credit the card on file. If you paid us by PayPal, we would take steps to refund the PayPal account. If you paid us through another payment processor, we would take steps to refund the appropriate fees through that payment processor. If the information we have on file for your account is not updated, we may not complete your refund. If you cannot accept PayPal payments, you may be eligible for a refund via other methods. Rovity is not responsible for fees deducted from any refund processed by PayPal or any of our payment processing partners.
Service Credit Eligibility
At the time of the report of the claimed outage, customers who are not current on their invoices for the Services do not qualify for service Credits related to any outages.
Customers who have not paid their invoices on time more than three times in the 12 months preceding the claimed outage are not eligible for service credits.
We utilize specific automated systems to limit malicious and resource-intensive activity to deliver a secure, high-performance hosting environment. In some instances, the non-malicious activity can appear to be malicious and trigger our systems, which may limit your ability to use our Services as outlined in the TOS. Such limitations may result in bandwidth throttling or suspension or termination of your account at our sole discretion. In these situations, any interruption, suspension, or change in the availability of the Services will not be considered downtime. It will not be eligible for service credit.
Payment Methods and Currencies
We accept payment via Visa, MasterCard, Discover, American Express, JCB, Diner’s Club. By providing us with your account payment information, you give us consent to charge you the Due Date of any invoices linked to the account.
We accept multiple currencies, as found on our website. Whenever possible, we will attempt to charge in the same currency you select upon checkout unless the payment gateway does not support the currency. Prices in other currencies are shown according to exchange rates posted that day but may differ from the final rate given to you by your bank. Additionally, you may be subject to additional fees or other charges assessed or imposed by the administrator of your selected method of payment. Rovity is not responsible for these charges.
Charges for Account Upgrades, Downgrades, and Migrations
In connection with any data migration, you at this moment authorize Rovity to access your data for data migration purposes. In addition, before requesting Services that may require a data migration to occur, you at this moment agree to backup all of your data on both the source and the target servers, as appropriate.
When upgrading to a higher-priced hosting plan, we will migrate your account to the new Service at no charge. The data center migration fee is also waived if you choose to move to a new data center during the upgrade process. Upgrade requests are processed and effective only after payment for the package price difference is paid.
When downgrading to a lower-priced plan, the difference between the current package price already paid over the new package price will be placed on the billing account as a service credit. Refunds will not be issued, and we may charge a twenty-five dollar ($25) downgrade migration fee. Please contact the sales or billing department if considering an upgrade or downgrade to determine what options are suitable and discuss pricing.
All migration-related work is included as a Service for purposes of our Policies. All complimentary migrations require the user to provide their web hosting account credentials for their previous hosting environment. Clients who migrate from non-DirectAdmin hosting environments may incur a charge determined by the migration team and assessed based on the complexity of the migration.
Some clients have specific migration needs. Depending on our migration workload, we may be able to accommodate those needs. In these cases, you may incur a charge determined by the migration team and assessed based on the complexity of the migration and your specific needs.
Billing Errors and Chargebacks
If you discover an error on your invoice, please notify us as soon as possible by either calling or submitting a ticket to our Billing Department https://rovity.io/my-account/clientarea.php. We will honor invoice errors as long as we are notified of them within ninety (90) days. If more than ninety (90) days have elapsed, we may decline the refund request. If a refund is in order, it will go onto your account as a service credit to be used on a future invoice. Service credits have no cash value.
If at any time you have questions or concerns regarding a charge from Rovity, please contact us by submitting a ticket at https://rovity.io/my-account/clientarea.php. Rovity may reject the future use of payment methods from an account for which a chargeback has been previously issued. Upon receipt of a chargeback or payment reversal, the account related to the payment may be suspended or terminated.